1. Purchasing:

How could I buy the products I need if there is no price in the website?

Buyers need to send required product details to us via e-mail, and then we will provide reasonable quotations as request.

How long could I get reply of my enquiry?

Buyers will get a reply within 24 hours.

What kind of warranty you offer?

We provide 3 to 6 months warranty for copy products and 3 months warranty for original & tested products.

How is the after sales service?

A. We have a huge team which is in charge of after-sales service, also a service hotline dealing with buyers’ complains and feedback.

B. We offer 24-hour online service to help buyers solving problems.

C. We offer buyers updated market information regularly.

D. We offer full- package service for those buyers visiting Shooan.

2. Payment :

What are the terms of payments you offer?

Payment of the goods should be set in USD or RMB on the basis of goods exchanging. We accept payment of T/T, Western Union,Paypal and cash only.

Customes need to pay for  fee and customs tax, and extra fees if you are in remote areas. We can declare your goods at low value to help you avoid taxes.

How to apply refund?

Once the PI has been confirmed and your ordered goods are ready, a refund will not be availible for a canceled order. But we will refund to you in time the the case that we could not offer the products required, due to the shortage or unavailability.

3. Packing:

Packed with anti-static bag ,bubble bags and foam box, which ensure  your goods' safety . We accept your packing, can, logo and image etc, all by customers' request.

During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery .

If product is broken during transportation due to improper packing, the    responsibility will be borne by the seller.

4. Shipment:

How long will it take to deliver goods?

We will ship the goods within 1-3 days after your payment. And we will send you the tracking number the next day after the goods are shipped.

What kind of transportation methods you offer?

A. For spare-parts, we use express delivery like DHL, UPS, FedEx, TNT and EMS, as we enjoy very good discount in these companies. But if buyers provide us accounts of their own, transportation fee paid by such accounts are also welcomed.

B. For goods with large package, we will transport by air and sea, and we will confirm freight with buyers’ prior delivery.

How about the insurance during transportation? How to deal with the responsibility?

Buyers should take the full responsibility for shortage of goods if the goods are checked by any custom during transportation. During transportation, if goods are missed because of having been detained by custom in China, all loss thus occurred should be borne by us; if missing or detained of goods are occurred in other country except China, all loss should be borne by buyers.

What Locations can you ship to?

We currently ship to USA,UK,Russia,Mexico and many other countries throughout the world, please contact us for the details.

5. After-sale service:

What about the  warranty you offer?

We provide 3 to 6 months warranty for copy products and 3 months warranty for original & tested products. There is no warranty if:

(1). Man-made damage;

(2). The products have been used already;

(3). Our label is broken.

How long will you take to deal with the returned goods?

We will provide the first feedback within 5 working days.

6.Remarks:

Before your installation, please check both appearance and function of the products, then install to the machine, any damages caused by un-professional installation is out of our responsibility.

If the products you received are defective or faulty, please let us know immediately, and return back to us within 7 days. we can change the defective products for the buyers free of charge.